Return & Refund Policy

Standard Return Policy

This policy applies to purchases made from MOHAMAN LLC (operating as Echozert). Your satisfaction is our priority. If you're not completely happy with your purchase, you may return eligible items within 30 days of delivery at no cost to you. Refunds will be issued for the item price only — original shipping fees are non-refundable.

Please note that return terms may differ during promotional events or sales. We recommend reviewing the specific promotion's terms and conditions before placing your order.

For products purchased through an authorized third-party retailer, please contact that retailer directly to initiate a return.

How to Start a Return

To request a return, email us at support@echozert.com with your order number and the item(s) you wish to return. We'll send you a return label along with step-by-step instructions.

Note: This process may vary during Black Friday or other major promotional periods.

Received a Damaged Item?

We're sorry to hear that! Please email support@echozert.com with the subject line DAMAGED, and include a clear photo of the damaged item along with your order number. This must be submitted within 14 days of receiving your order.

Missing Items?

If part of your order is missing, contact us at support@echozert.com with the subject line MISSING ITEM and your order number. We'll investigate and resolve it promptly.

Need help? MOHAMAN LLC (Echozert) customer support is available anytime at support@echozert.com